Return & Refund Policy

1. What can be returned?

• Cosmetics, skincare, personal care, edibles, supplements, and all other consumable products — no returns or exchanges once the order has been delivered. These items are non-returnable for hygiene and safety reasons.
• Non-consumable products (e.g. books, electronics, accessories, tools, etc.) — eligible for return or exchange within 7 days of delivery.

2. Conditions for eligible returns (non-consumables only)

• The product must be unused — even a single use makes it non-returnable.
• Opened products are accepted only if completely unused.
• Original packaging is not mandatory.
• You must share clear photos or videos of the product when raising the return request.
• Returns are allowed only once per product.

3. Damaged, wrong, or expired products

If you receive a product that is damaged, incorrect, or expired on arrival:

• Please contact us immediately with photos/videos.
• We will arrange a free reverse pickup.
• Resolution will be provided as per our internal process (replacement or store credit). Cash refund is not offered in these cases.

4. How to raise a return / exchange request

1. Log in to your Cosmyra account, or email us at info@cosmyra.in, or contact us on WhatsApp within the eligible period.
2. Share your order number and clear photos/videos of the product.
3. Once approved, Cosmyra will arrange a free reverse pickup.
4. After we receive and inspect the product, we will process your request within 7 days.

5. Refund & exchange options

• You can choose Exchange or Refund.
• Refund will be issued to your original payment method, or as Cosmyra Store Credit / Wallet.
• Refund reflects in your account within 5–7 business days after we process it.
• Partial refunds apply if only some items from a discounted/offer bundle are returned.

6. Sale / discounted items

Returns and exchanges are accepted on sale and discounted items, subject to the same rules described above.

7. Who pays for return shipping?

Cosmyra bears the return shipping cost and arranges the pickup for all approved returns.

8. Important notes

• Prepaid and Cash-on-Delivery (COD) orders follow the same return rules.
• There is no restocking fee.