1. Who we are
Cosmyra ("we," "our," "us") operates cosmyra.in and sells personal care and wellness products, including under our Vaidyam line. This policy applies to information collected through our website, our mobile touchpoints, and any communication you have with us over phone, WhatsApp, or email.
By using cosmyra.in or placing an order with us, you agree to the collection and use of information as described in this policy.
2. Information we collect
Information you give us
- Name, email address, and phone number when you create an account, place an order, or contact us
- Shipping and billing address when you place an order
- Order history, wishlist items, and cart contents
- Any message, review, or feedback you send us
Information collected automatically
- Device and browser information, IP address, and approximate location
- Pages visited, time spent on site, and referring links
- Cookies and similar tracking technologies (see Section 5)
We do not knowingly collect sensitive personal information such as health, biometric, or financial account details beyond what's required to process a payment.
3. How we use your information
- To process, ship, and provide support for your orders
- To send order confirmations, shipping updates, and respond to your queries
- To personalize your shopping experience and recommend products
- To send offers, newsletters, or promotional messages, where you've opted in
- To improve our website, products, and customer service
- To detect and prevent fraud, abuse, or security issues
- To comply with applicable legal and regulatory requirements
6. Payments
Payments made on cosmyra.in are processed through third-party, PCI-compliant payment gateways. We do not store your full card, UPI PIN, or net banking credentials on our servers — these are handled directly by our payment partners.
7. Data security
We use reasonable technical and organizational measures — including encrypted connections and restricted access — to protect your information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain your information for as long as necessary to fulfill the purposes described in this policy — including order history for accounting and legal compliance — unless a longer retention period is required or permitted by law.
9. Your rights & choices
You can:
- Access, update, or correct your account information at any time
- Request a copy of the personal data we hold about you
- Request deletion of your account and associated data, subject to legal retention requirements
- Opt out of marketing emails or SMS at any time using the unsubscribe link or by contacting us
10. Children's privacy
Cosmyra is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your information, reach out to us.