Policy Page

TERMS AND POLICY cosmyra.in

Last Updated: May 2026

1. INTRODUCTION

Welcome to Cosmyra (cosmyra.in). By accessing or using our website and purchasing our products, you agree to the following terms and policies. Please read them carefully before placing an order or using our services.

If you have any questions, contact us at info@cosmyra.in or call +91 935 828 0903.

2. TERMS OF USE

By using this website, you confirm that:

You are at least 18 years of age, or are accessing the site under the supervision of a parent or guardian.
The information you provide during registration or checkout is accurate and complete.
You will not misuse the website for any unlawful or fraudulent purpose.
You will not attempt to damage, disrupt, or gain unauthorized access to our website or systems.

Cosmyra reserves the right to refuse service, cancel orders, or restrict access to anyone who violates these terms.

3. PRODUCTS AND PRICING

All product prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
Prices are subject to change without prior notice. The price at the time of order placement will be the final price charged.
Product images are for reference only. Actual product appearance may vary slightly due to photography or packaging updates.
We make every effort to ensure product descriptions are accurate, but we do not warrant that all descriptions are error-free.

4. ORDERS AND PAYMENTS

Orders are confirmed only upon successful payment.
We accept payments via UPI, credit/debit cards, net banking, and other methods available at checkout.
In the event of a payment failure, please do not retry multiple times. Contact us at info@cosmyra.in for assistance.
Cosmyra reserves the right to cancel any order in case of pricing errors, stock unavailability, or suspected fraud. A full refund will be issued in such cases.

5. SHIPPING POLICY

We ship across India.
Free shipping is available on all orders above ₹500.
Standard delivery takes 3–6 business days depending on your location.
Remote or hard-to-reach areas may take longer.
Once your order is dispatched, a tracking link will be sent to your registered email and phone number.
Cosmyra is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.

6. RETURN AND REFUND POLICY

Eligibility for Returns:

Returns are accepted within 30 days of the delivery date.
The product must be unused, unopened, and in its original packaging.
Products that have been used, damaged by the customer, or are missing original packaging are not eligible for return.

Non-Returnable Items:

Opened or used products
Items purchased during sales or at discounted prices (unless defective)
Freebies or gift items

How to Initiate a Return:

Email us at info@cosmyra.in with your order number, reason for return, and photographs of the product.
Our team will review your request within 2–3 business days and provide further instructions.

Refunds:

Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

Damaged or Wrong Products:

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with supporting photographs. We will arrange a replacement or full refund at no additional cost.

7. CANCELLATION POLICY

Orders can be cancelled within 12 hours of placement by contacting us at info@cosmyra.in or calling +91 935 828 0903.
Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery as per our return policy.
Refunds for cancelled orders will be processed within 5–7 business days.

8. PRIVACY POLICY

We are committed to protecting your personal information.

Information We Collect:

Name, email address, phone number, and delivery address when you place an order or register an account.
Payment information (processed securely via our payment gateway — we do not store card details).
Browsing data such as pages visited, time spent, and device information via cookies.

How We Use Your Information:

To process and deliver your orders.
To send order confirmations, shipping updates, and customer support responses.
To send promotional offers and newsletters (you may unsubscribe at any time).
To improve our website experience and product offerings.

Data Sharing:

We do not sell or rent your personal information to any third party.
We may share data with trusted partners such as courier services and payment processors solely to fulfil your order.

Data Security:

We use industry-standard encryption and security measures to protect your data.
However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Cookies:

Our website uses cookies to enhance your browsing experience. By continuing to use the site, you consent to our use of cookies.
You may disable cookies through your browser settings, though this may affect certain website features.

9. INTELLECTUAL PROPERTY

All content on cosmyra.in — including text, images, logos, product names, and graphics — is the property of Cosmyra and is protected under applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.

10. DISCLAIMER

Cosmyra products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any medical condition.
Always perform a patch test before using a new product, especially if you have sensitive skin or known allergies.
If you experience any adverse reaction, discontinue use immediately and consult a dermatologist.
Individual results may vary. Product effectiveness depends on skin type, usage, and other individual factors.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Cosmyra shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our total liability shall not exceed the amount paid by you for the specific product in question.

12. GOVERNING LAW

These terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Kota, Rajasthan.

13. CHANGES TO THIS POLICY

Cosmyra reserves the right to update or modify these terms at any time without prior notice. Changes will be effective immediately upon posting on the website. We encourage you to review this page periodically.

14. CONTACT US

For any questions, concerns, or grievances regarding these terms, please reach out to us:

📧 Email: info@cosmyra.in 📞 Phone: +91 935 828 0903 📍 Address: Coral Park, Gate No. 1, Naya Nohra, Kota, Rajasthan — 324002 🌐 Website: cosmyra.in