FAQs
Frequently Asked Question
Got a question about your order, our products, or how Cosmyra works? Here are the answers to what customers ask us most. Can’t find what you’re looking for? Reach out and we’ll get back to you.
How can you help?
Our team is here for anything you need. Message us on WhatsApp, email, or use the contact form and we’ll respond Instantly.
What is a return policy?
If a product arrives damaged or isn’t right for you, let us know within 7 days of delivery and we’ll arrange a replacement or refund. Products must be unused and in their original packaging.
What payment methods do you accept?
We accept UPI, all major debit and credit cards, net banking, and cash on delivery on eligible pin codes. All online payments are processed securely, and we never store your card details
Do you sell gift cards?
Not yet — but they’re on the way. Sign up to our newsletter and we’ll let you know the moment gift cards go live.
Submit a task
Have a bulk order, custom gifting request, or partnership idea? Tell us what you need and our team will take it from there.
Send message
Questions about a product or your order? Message us anytime — we typically reply within 24 hours.
Trusted experience
Thousands of customers trust Cosmyra for clean, organic formulations and support that actually shows up when you need it.
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Every Cosmyra formulation is built around ingredients we can trace back to source, and we list every ingredient on the pack — no hidden fragrance blends or filler chemicals. We’re happy to share sourcing details for any product on request.
Yes, we currently ship pan-India through our courier partners. Delivery timelines depend on your location, and you’ll get tracking details by SMS and email as soon as your order is dispatched.
Keep your Cosmyra products in a cool, dry place away from direct sunlight, and make sure the cap is tightly closed after each use to protect the natural ingredients inside.